Faq Sections

Our Products
Are New Angance products made from natural ingredients?

Our formulas combine a variety of natural ingredients, each one is strictly selected and tested ensuring the skin is provided with the care it deserves.


How long can I keep a product before opening it?

You can find the expiry date on the packaging of our products, usually ranges from 24 months to 36 months.


How long can I keep a product once I have opened it?

The PAO, or Period After Opening, generally varies 12 months. This period is indicated on the packaging of all our products (in the form of an open jar symbol with a number and the letter "M").


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My Order
How can I place an order?

Choose the items you want to buy by clicking "Buy Now" and "Add to Cart". You can either continue shopping or directly place the order.


Why am I unable to add products to my shopping cart?

It is possible that certain products may be out of stock. In this case, please know that we are doing everything we can to restock them. In the meantime, you can find them in an approved pharmacy.


How do I know if my order has been processed?

When your order and payment have been confirmed, we send you an e-mail confirmation. If your order has been processed, you will be able to find your order in the "History and details of my orders" in your account. If you do not receive this email, your order may not have benn processed yet. To verify this, you may contact us by e-mail: contact@newangance.com


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Delivery
How can I track my order?

When your order is prepared and shipped, you will receive a confirmation shipping email.


How long is the delivery time?

Delivery time begins from the Order Confirmation time.

The delivery duration for orders to Metropolitan France are as follows:

Colissimo de la Poste: 2 to 5 working days

If the order is shipped Corsica, delivery times are extended 1 or 2 more working days

Delivery duration to other countries depends on the transporter of their local post offices.


How can I benefit from free delivery?

For orders less than 100 €, the costs of packaging and shipping are required: 18 €

For orders over 100 €, you will benefit from free delivery.


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Payment
What payment methods are available?

New Angance offers the below payment methods:

- Major Credit cards(Visa, MasterCard, Maestro, CB, Visa Electron, e-Carte Bleue)

- Paypal

Other payment methods (check, cash or bank transfer) are not accepted.


How can I pay with my bank or credit card?
  1. Select your card type: Visa or MasterCard.
  2. In the "Credit Card Number" field, indicate the 16 digits on the front of your card, without spaces.
  3. Enter the expiration date of your card by selecting the month and year in the drop-down menu.
  4. In the "Security Code" field, indicate the last three digits of the number on the back of your card. The security code represents the full set of digits making it possible to secure your transactions by card payment, and they provide additional protection against the fraudulent use of card payments.
  5. Once you have entered your bank details, and accepted the "Terms of Sale" click on “confirm”.

Can I pay on delivery?

Sorry, it is not possible to pay on delivery. Only the approved payment methods are available to pay for your order.


Return policy
Is it possible to make a return?

You have a withdrawal period of 14 days following receipt of the products.

The return covers products delivered in good condition. The products must be presented in their original packaging without having been used, with the gifts sent in the order, if any.

The refund will cover the products and the initial delivery costs directly on the credit card used during the order.

Shipping costs related to the return of your products are your responsibility.


How long do refunds take?

We will process the refund of the sums due, within 14 days after receiving the returned product(s) and via the same means of payment that used during the order.