Faq Sections

Our Products
Are New Angance products made from natural ingredients?

Our formulas combine a variety of natural ingredients, each one is strictly selected and tested ensuring the skin is provided with the care it deserves.

How long can I keep a product before opening it?

You can find the expiry date on the packaging of our products, usually ranges from 24 months to 36 months.

How long can I keep a product once I have opened it?

The PAO, or Period After Opening, generally varies 12 months. This period is indicated on the packaging of all our products (in the form of an open jar symbol with a number and the letter "M").

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My Order
How can I place an order?

Choose the items you want to buy by clicking "Buy Now" and "Add to Cart". You can either continue shopping or directly place the order.

Why am I unable to add products to my shopping cart?

It is possible that certain products may be out of stock. In this case, please know that we are doing everything we can to restock them. In the meantime, you can find them in an approved pharmacy.

How do I know if my order has been processed?

When your order and payment have been confirmed, we send you an e-mail confirmation. If your order has been processed, you will be able to find your order in the "History and details of my orders" in your account. If you do not receive this email, your order may not have benn processed yet. To verify this, you may contact us by e-mail: contact@newangance.com

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Can I have my order delivered to my place of work?

You may receive your order at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order

How long do I have to pick up my package at Point Relais?

The delivery of the products depends entirely on the localization and the postal services of your area. Nevertheless, we use the fastest shipping methods to send the products to our customers because we know that you are all delighted to receive our products.

What are the shipping methods of New Angance?

We have two different shipping options. One is for the normal delivery which is done through La Poste Colissimo. The other is the high-speed delivery which is done through Chronopost. Note that the shipping cost is different for both the methods and the high-speed delivery is only available for selected areas.

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What payment methods are available?

New Angance offers the below payment methods:

- Major Credit cards(Visa, MasterCard, Maestro, CB, Visa Electron, e-Carte Bleue)

- Paypal

Other payment methods (check, cash or bank transfer) are not accepted.

How can I pay with my bank or credit card?
  1. Select your card type: Visa or MasterCard.
  2. In the "Credit Card Number" field, indicate the 16 digits on the front of your card, without spaces.
  3. Enter the expiration date of your card by selecting the month and year in the drop-down menu.
  4. In the "Security Code" field, indicate the last three digits of the number on the back of your card. The security code represents the full set of digits making it possible to secure your transactions by card payment, and they provide additional protection against the fraudulent use of card payments.
  5. Once you have entered your bank details, and accepted the "Terms of Sale" click on “confirm”.

Can I pay on delivery?

Sorry, it is not possible to pay on delivery. Only the approved payment methods are available to pay for your order.

Return policy
Is it possible to make a return?

You have a withdrawal period of 14 days following receipt of the products.

The return covers products delivered in good condition. The products must be presented in their original packaging without having been used, with the gifts sent in the order, if any.

The refund will cover the products and the initial delivery costs directly on the credit card used during the order.

We will be able to provide a return label on request of the customers. Note that the time taken varies during holidays and weekends.

If the client receives any damaged goods or a wrong product, they can be returned to us only after proper verification by the respected team. The customers must provide proofs of damage, wrong order whenever requested by the support team. Once the team reviews and confirms the mistake, the client can request for a return label.

Please note that, once the order is shipped, there is no option of cancelling the order. If the clients want to cancel the order in this case, they must then send the parcel back and the return shipping will not be paid by New Angance.

All our orders are carried by expert courier partners and any delay with the parcels are carried out by the courier partners. We pack and process the orders within 24-48 hours at the most and are handed over to the courier partner. Any order cancellation due to delayed parcel will not be accepted once the parcel is shipped. If the customers wish to cancel the order and request a refund, it will be processed only after the clients return the parcel in its original condition without any damage or usage. Please note that, in this case, the return shipping will be handled by the customers only.

If the customers want to exchange a certain product, it can be only done with the same product and not another product. In such cases, the customer will be asked to return the product which they intend to exchange and a new product will be shipped. In this case, the customer can request for a return shipping label.

The parcels can be returned to this address:
12 Rue Notre Dame de Lorette
Paris, 75009
09 82 62 31 42

How long do refunds take?

We will process the refund of the sums due, within 14 days after receiving the returned product(s) and via the same means of payment that used during the order.



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