Faq Sections
Our formulas combine a variety of natural ingredients, each one is strictly selected and tested ensuring the skin is provided with the care it deserves.
You can find the expiry date on the packaging of our products, usually ranges from 24 months to 36 months.
The PAO, or Period After Opening, generally varies 12 months. This period is indicated on the packaging of all our products (in the form of an open jar symbol with a number and the letter "M").
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Choose the items you want to buy by clicking "Buy Now" and "Add to Cart". You can either continue shopping or directly place the order.
It is possible that certain products may be out of stock. In this case, please know that we are doing everything we can to restock them. In the meantime, you can find them in an approved pharmacy.
When your order and payment have been confirmed, we send you an e-mail confirmation. If your order has been processed, you will be able to find your order in the "History and details of my orders" in your account. If you do not receive this email, your order may not have benn processed yet. To verify this, you may contact us by e-mail: contact@newangance.com
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You may receive your order at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order
The delivery of the products depends entirely on the localization and the postal services of your area. Nevertheless, we use the fastest shipping methods to send the products to our customers because we know that you are all delighted to receive our products.
We have two different shipping options. One is for the normal delivery which is done through La Poste Colissimo. The other is the high-speed delivery which is done through Chronopost. Note that the shipping cost is different for both the methods and the high-speed delivery is only available for selected areas.
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New Angance offers the below payment methods:
- Major Credit cards(Visa, MasterCard, Maestro, CB, Visa Electron, e-Carte Bleue)
- Paypal
Other payment methods (check, cash or bank transfer) are not accepted.
- Select your card type: Visa or MasterCard.
- In the "Credit Card Number" field, indicate the 16 digits on the front of your card, without spaces.
- Enter the expiration date of your card by selecting the month and year in the drop-down menu.
- In the "Security Code" field, indicate the last three digits of the number on the back of your card. The security code represents the full set of digits making it possible to secure your transactions by card payment, and they provide additional protection against the fraudulent use of card payments.
- Once you have entered your bank details, and accepted the "Terms of Sale" click on “confirm”.
Sorry, it is not possible to pay on delivery. Only the approved payment methods are available to pay for your order.
You have a withdrawal period of 14 days following receipt of the products.
The return covers products delivered in good condition. The products must be presented in their original packaging without having been used, with the gifts sent in the order, if any.
The refund will cover the products and the initial delivery costs directly on the credit card used during the order.
Shipping costs related to the return of your products are your responsibility.
We will process the refund of the sums due, within 14 days after receiving the returned product(s) and via the same means of payment that used during the order.
