REFUND AND RETURN POLICY
Is it possible to make a return?
You have a withdrawal period of 14 days following receipt of the products.
The return covers products delivered in good condition. The products must be presented in their original packaging without having been used, with the gifts sent in the order, if any.
The refund will cover the products and the initial delivery costs directly on the credit card used during the order.
We will be able to provide a return label on request of the customers. Note that the time taken varies during holidays and weekends.
If the client receives any damaged goods or a wrong product, they can be returned to us only after proper verification by the respected team. The customers must provide proofs of damage, wrong order whenever requested by the support team. Once the team reviews and confirms the mistake, the client can request for a return label.
The parcel containing the products ordered and paid is put in the mailbox of the Delivery address indicated by the buyer.
When the size of the mailbox is too small, the parcel is delivered indoors to the addressee or another person related to addressee, as a coworker, a person living with the addressee or with an authorization letter.
In the event that the mailbox is of insufficient size, the package is delivered either to the recipient of the order, or failing that and on the initiative of the carrier to any other person present at the address who agrees to take delivery. (a neighbour, caretaker or janitor).
When the parcel could not be delivered according to the methods provided for above, a notice of pending is left by the carrier in the mailbox of the recipient indicating the coordinates of the Post Office in which the recipient can withdraw the parcel. within 14 calendar days.
Beyond this period, if the postal services return the package to RINCICA, RINCICA reserves the right to invoice the Customer for any return costs.
Please note that, once the order is shipped, there is no option of cancelling the order. If the clients want to cancel the order in this case, they must then send the parcel back and the return shipping will not be paid by New Angance.
All our orders are carried by expert courier partners and any delay with the parcels are carried out by the courier partners. We pack and process the orders within 24-48 hours at the most and are handed over to the courier partner. Any order cancellation due to delayed parcel will not be accepted once the parcel is shipped. If the customers wish to cancel the order and request a refund, it will be processed only after the clients return the parcel in its original condition without any damage or usage. Please note that, in this case, the return shipping will be handled by the customers only.
If the customers want to exchange a certain product, it can be only done with the same product and not another product. In such cases, the customer will be asked to return the product which they intend to exchange and a new product will be shipped. In this case, the customer can request for a return shipping label.
The parcels can be returned to this address:
12 Rue Notre Dame de Lorette
Paris, 75009
09 82 62 31 42
How long do refunds take?
We will process the refund of the sums due, within 14 days after receiving the returned product(s) and via the same means of payment that used during the order.
RINCICA will make refunds at its option, either by crediting the Customer's bank account, or by bank check sent in the name of the Customer, who placed the order, to the billing address.
The Customer is committed to RINCICA by the information relating to its contact details and to the delivery and billing details, if these are different.
Consequently, in the event of an error in the wording of the recipient's contact details (in particular surname, first name, number and street name, postcode, town name, telephone number or e-mail), RINCICA cannot be held responsible for the impossibility in which it could find itself to deliver the order.
