My Order

How can I place an order?

Choose the items you want to buy by clicking "Buy Now" and "Add to Cart". You can either continue shopping or directly place the order.


Why am I unable to add products to my shopping cart?

It is possible that certain products may be out of stock. In this case, please know that we are doing everything we can to restock them. In the meantime, you can find them in an approved pharmacy.


How do I know if my order has been processed?

When your order and payment have been confirmed, we send you an e-mail confirmation. If your order has been processed, you will be able to find your order in the "History and details of my orders" in your account. If you do not receive this email, your order may not have benn processed yet. To verify this, you may contact us by e-mail: contact@newangance.com


How do I know if my order has been processed?

When your order and payment have been confirmed, we send you an e-mail confirmation. If your order has been processed, you will be able to find your order in the "History and details of my orders" in your account. If you do not receive this email, your order may not have benn processed yet. To verify this, you may contact us by e-mail: contact@newangance.com


How can I track my order?

When your order is prepared and shipped, you will receive a confirmation shipping email.


How can I cancel or change my order?

Before confirming your payment, you can modify or cancel your order on your "shopping cart" page. To guarantee the fastest possible delivery, we do not allow cancellations or modifications of your order once it has been finalized. Once you have received your parcel, you may return your full or partial order. In this case, please check out our return policy.


How can I obtain the test samples?

When you place an order on our E-store, we offer you the possibility to select a kit of four test doses after the validation of your cart. Please follow us on social media channels and stay informed! We remind you that these samples are available within the limits of our stocks.