How can I track my order?

When your order is prepared and shipped, you will receive a confirmation shipping email.

How long is the delivery time?

Delivery time begins from the Order Confirmation time.

The delivery duration for orders to Metropolitan France are as follows:

Colissimo de la Poste: 2 to 5 working days

If the order is shipped Corsica, delivery times are extended 1 or 2 more working days

Delivery duration to other countries depends on the transporter of their local post offices.

How can I benefit from free delivery?

For orders less than 100 €, the costs of packaging and shipping are required: 18 €

For orders over 100 €, you will benefit from free delivery.

Can I have my order delivered to my place of work?

You may receive your order at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order

How long do I have to pick up my package at Point Relais?

The delivery of the products depends entirely on the localization and the postal services of your area. Nevertheless, we use the fastest shipping methods to send the products to our customers because we know that you are all delighted to receive our products.

What are the shipping methods of New Angance?

We have two different shipping options. One is for the normal delivery which is done through La Poste Colissimo. The other is the high-speed delivery which is done through Chronopost. Note that the shipping cost is different for both the methods and the high-speed delivery is only available for selected areas.

I ordered a product, but I entered a wrong shipping address! What do I do now?

You entered your information wrong by mistake? No worries, we are here for you. Just send us an email stating your issue (not to forget the order details) and we will immediately cancel your order. If the payment is done, our system will process the full refund and you can place a new order using the correct address.